Privacy Policy

Who We Are

Mole End B&B is a bed and breakfast accommodation located at Mole End, Withypool, Somerset, TA24 7RA. This privacy policy explains how we collect, use, and protect your personal information when you use our website or make an enquiry.

What Information We Collect

When you submit an enquiry through our website, we collect:

• Your name
• Email address
• Phone number (if provided)
• Your requested dates and stay details
• Any message or special requirements you include

How We Use Your Information

We use your personal information solely for the following purposes:

• To respond to your enquiry
• To process and manage your booking
• To communicate with you about your stay

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Consent: When you submit an enquiry form, you consent to us processing your data to respond to your request.
• Contractual necessity: If you make a booking, we process your data as necessary to fulfil our contract with you.

How Long We Keep Your Data

We retain your personal information for as long as necessary to:

• Respond to your enquiry
• Complete your booking and stay
• Comply with legal and accounting requirements (typically up to 6 years after your stay)

Enquiries that do not result in a booking are deleted within 12 months.

Cookies

Our website uses only essential cookies required for the website to function properly. We do not use any tracking, analytics, or marketing cookies. The only cookie we set is to remember your cookie consent preference.

Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Request we limit how we use your data
• Portability: Request your data in a portable format
• Objection: Object to certain types of processing

To exercise any of these rights, please contact us using the details below.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to protect data transmitted between your browser and our server.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

• Email: mail@mopdraper.co.uk
• Phone: 07899 893 086
• Address: Mole End, Withypool, Somerset, TA24 7RA

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

Last updated: March 2026